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Terms & Conditions

Effecctive Date : 2 Jun 2025

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Welcome to My Kembara! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. General

  • These Terms govern your use of My Kembara’s website and services related to holiday apartment bookings.

  • By booking with us, you accept these Terms in full. If you do not agree, please do not use our platform.

2. Booking and Payment

  • All bookings are subject to availability and confirmation.

  • Full or partial payment (as specified during checkout) is required to confirm a reservation.

  • Accepted payment methods include [list: credit/debit cards, online wallets, etc.].

  • Booking confirmation will be sent via email upon successful payment.

3. Cancellations & Refunds

  • Cancellations made [e.g., 7 days] prior to check-in may be eligible for a full or partial refund, depending on the apartment’s individual policy.

  • No-shows or late cancellations may incur full charges.

  • Refunds, if applicable, will be processed within [e.g., 7–14 working days].

4. Check-in & Check-out

  • Standard check-in time: 03:00 PM

  • Standard check-out time: 11:00 AM

  • Early check-in and late check-out may be subject to availability and additional charges.

5. Guest Conduct

Guests are expected to:

  • Respect the property, its furnishings, and neighbors.

  • Follow house rules provided at the time of booking or on-site.

  • Be responsible for any damage caused during the stay.

Failure to comply may result in eviction without refund and/or additional charges for damages.

6. Use of Website

  • All content on the My Kembara website is for personal, non-commercial use.

  • You may not use the website to make fraudulent, speculative, or false bookings.

  • You agree not to engage in any activity that may disrupt or interfere with the site’s security or performance.

7. Limitation of Liability

  • My Kembara shall not be liable for any loss, injury, delay, or damage resulting from your use of our website or services.

  • We do not guarantee uninterrupted access to the website or its features.

8. Privacy

Your use of our platform is also governed by our [Privacy Policy], which outlines how your data is collected, used, and protected.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website.

10. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the courts in that location.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

My Kembara
Email: info@mykembara.com
Phone: +60383220001
Website: www.mykembara.com

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